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Giovanni Paredes has a strong background in technical support and quality assurance, currently serving as a TSR II at Talus Pay since June 2023. Prior experience includes roles as a Support Services Tech II at Telestream, where responsibilities involved providing 2nd level technical support for various software and hardware products, and as a Network Systems Analyst at Western Sierra Medical Clinic, offering comprehensive tech support and maintaining network accounts. Giovanni also has a history with Telestream as a Quality Assurance Test Technician II, ensuring product quality through rigorous testing. Earlier experience as a Computer Services Technician III with Nevada County, CA involved maintaining network accounts and leading departmental projects.