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Rebecca Brumwell has extensive experience in customer service and technical support, currently serving as a PBX & VoIP Support Engineer at TalkTalk Business since October 2011. In this role, Rebecca is responsible for verifying, configuring, and troubleshooting voice products, enhancing customer service and satisfaction. Previously, Rebecca held the position of PBX/VOIP/VOE Support Coordinator at TalkTalk Business, providing first and second-line support. Earlier experience includes working as a Senior Escalations Coordinator at Teleperformance for Sony Ericsson, where responsibilities included handling customer queries. Rebecca's career began in retail as a Customer Sales Advisor at Tucci Ltd. and providing service at The Gamekeeper Pub & Restaurant. Educational qualifications include GCSEs from Whickham Sports College and a GNVQ in Cabin Crew from Newcastle College.