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William (Bill) Welch is the president and chief operating officer for Talkdesk, bringing over 30 years of extensive experience in operationalizing and scaling product development and innovation, customer experience and expansion, talent acquisition and retention, and strategic alliances across the globe.

Prior to Talkdesk, Welch held executive leadership positions at IronNet, Duo Security, and Zscaler. While president and COO of Duo Security, he helped secure a $2.35 billion cash transaction with Cisco. As COO of Zscaler, he led the organization toward a dramatic expansion of employees and revenue, culminating in an industry-leading IPO and a $17 billion market capitalization.