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Alison Abbington, MS, is an experienced professional in program management and organizational operations, currently serving as the Director of the IT PMO at Talkdesk since July 2021. With a focus on enhancing customer experiences, Talkdesk benefits from Alison's expertise in technical program management. Prior to Talkdesk, Alison held managerial roles at 2U and the Fox School of Business at Temple University, overseeing industry engagement and operational processes, respectively. Alison's background includes significant experience at New York University and Maersk Line, where operational efficiencies and project transitions were key achievements. Educational qualifications include a Master of Science in Management of Technology from New York University and a Bachelor of Arts in Economics and Latin American Studies from the University of Pittsburgh.