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David Renfree is a seasoned professional in customer success and library services, currently serving as a Senior Customer Success Consultant at Technology from Sage since January 2018, where responsibilities include supporting users of Talis Aspire and Talis Elevate through various training and support initiatives. Prior experience includes a role as Librarian for Online Services at University College Birmingham, managing online library resources, and working as Librarian for the School of Education and Community, facilitating communication between academic staff and the library. Earlier experience involved serving as a Graduate Trainee Library Assistant at Dartington College of Arts. David holds a Master of Science in Information and Library Management from Birmingham City University and a BA (Hons) in English from the University of Wolverhampton.