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Matt Baker has had a long and varied career in service delivery management. Matt began their career in 2003 as a UAT Coordinator at Direct Line, where they were responsible for the effective organization and leadership of the UAT team, as well as the production and maintenance of robust test plans. In 2005, they moved to Direct Line Group as a Service Manager, Service Management and Relationship and Release Manager, where they were responsible for building effective relationships with the category, ensuring their commercial and financial interests were upheld, and managing the business incident process. Matt also had additional Release Manager responsibilities, such as representing Service Management on Release Implementation Board meetings, testing signoff, and Release communications to stakeholders. In 2014, they moved to BAE Systems Applied Intelligence as a Service Delivery Manager and in 2020, they moved to Talion in the same role.

Matt Baker's education history includes attending the University of Sussex from 1993 to 1995 and Queen Elizabeth Grammar School, Wakefield from 1985 to 1991. Matt also has three certifications from BCS, The Chartered Institute for IT: Certificate in Information Security Management Principles (obtained in January 2019), ITIL Intermediate certificate in IT Service Strategy (obtained in November 2016), and ITIL Intermediate certificate in IT Continual Service Improvement (obtained in November 2015).