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Johan Stiven Mahecha Hurtado is an experienced professional with a diverse background in customer support, quality assurance, and training. Currently serving as a Product Advocate at Tai Software since May 2021, Johan collaborates cross-functionally to enhance customer interactions and provides valuable feedback to the Product Management and Marketing teams. Previously, as a Client Success Specialist, Johan focused on onboarding and training logistics and transportation brokers on software functionalities. At Scotiabank, Johan held the position of Assistant Quality Assurance Manager, where monitoring compliance, strategizing for recovery efficiency, and improving quality standards were key responsibilities. Earlier experience includes working as a Quality Analyst at Atento Colombia, where auditing and coaching agents were central tasks, and as a Travel Guard Assistant Analyst at AIG, coordinating medical assistance for travelers and providing customer service.