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Josh Walker is an accomplished professional with extensive experience in operations management and customer service. Since March 2018, Josh has held the position of Assistant Vice President at Prime Therapeutics, previously serving as Senior Director of Member Services. Prior to this role, Josh spent over a decade at ADT, where responsibilities included leading as Director of Customer Service and overseeing operational efficiency as Operations Unit Manager and Team Manager. Josh's expertise focuses on driving improvements in customer service levels and enhancing both customer and employee experiences through effective monitoring and performance metrics.