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Brian Jones is an accomplished IT professional with extensive experience in desktop support and technology management. As the IT Support Manager at Tactile Medical since November 2018, Brian has demonstrated leadership in IT operations. Prior to this role, Brian served as the North America VNOC Team Manager at Pinnaca and worked as a Desktop Engineering PC/LAN Analyst at S3, focusing on security and infrastructure reporting. At Marsh and McLennan Companies, Brian held several positions, including Office Technology Manager, where Brian achieved a 99% SLA incident resolution rate. Earlier experience at Blue Cross and Blue Shield of Minnesota involved the successful execution of a large-scale multifunction device replacement project. Brian's educational background includes studies at Hennepin Technical College and Eden Prairie High School.