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Ketan Rampal is an experienced technical professional currently serving as a Tier II Technical Support Engineer at Taboola since November 2024, focusing on root cause analysis and data-driven troubleshooting. Prior to this role, Ketan worked as a Support Engineer at Birdeye, providing Tier-3 support. Ketan's experience includes leading a team as Operations Team Lead at Better and functioning as a Business Analyst at R1 RCM. Additionally, Ketan has a background in event coordination and product support within Honeywell, where responsibilities included team management and data analysis projects. Ketan holds a Bachelor of Technology degree from GGSIP University.