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Terence F. has a diverse work experience spanning various roles and industries. Terence currently works as a Client Support Manager at TabaPay since July 2023. Prior to that, they served as a Senior Product Support Manager at Better from October 2020 to May 2023. Terence also worked at The We Company as a Product Support Manager from May 2018 to October 2020. Terence has a background in IT management, having held positions such as IT Manager at ArcheX - Food, Digital and Business Innovation from March 2016 to May 2018, IT Systems Specialist at Idean from October 2014 to 2015, IT Desktop Support at IDEO from February 2013 to October 2014, and IT Coordinator at Airfoil from August 2012 to February 2013. Additionally, Terence gained experience as a Student Assistant at San Jose State University from January 2009 to February 2010.

Terence F. has a B.S. degree in Business Administration and Management Information Systems from San Jose State University. Additionally, they have completed a Nanodegree program in Data Foundations from Udacity and a Front-End Web Developer Nanodegree, also from Udacity. In terms of additional certifications, Terence has obtained certifications in Customer Analytics from Wharton Online, Introduction to SQL and Joining Data in SQL from DataCamp, UX MANAGEMENT: STRATEGY AND TACTICS from The Interaction Design Foundation, User Experience: The Beginner's Guide from The Interaction Design Foundation, Build Websites from Scratch from Codecademy, Certified ScrumMaster® (CSM®) from Scrum Alliance, Techniques and Concepts of Big Data from Lynda.com, Leading for Creativity from IDEO U, and Elastic Cloud Infrastructure: Scaling and Automation, Essential Cloud Infrastructure: Core Services, and Google Cloud Platform Fundamentals: Core Infrastructure from Coursera. Terence also has a certification for Support Administrator Expert from Zendesk.