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Fagner Santos is an experienced professional in operational supervision and customer service, currently serving as Operational Supervisor at TA Connections since November 2021, focusing on supporting airline operations and hotel availability worldwide. Previously, Fagner worked as an Assistente de Sac at Magazine Luiza, where the emphasis was on problem-solving and achieving key performance indicators. As the Proprietor of Boss Fight Games, Fagner managed an e-commerce platform for electronic games. Fagner's earlier tenure included roles as Supervisor Operacional and Analista Júnior at GRUPO SEGURADOR BANCO DO BRASIL E MAPFRE, overseeing operational reports and customer reimbursement requests, respectively. Fagner began professional experience in customer service with MAPFRE, assisting clients in urgent situations. Fagner holds a Bachelor's degree in Business Administration from Centro Universitário Católico Italo Brasileiro.