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Ketan Kapoor is a skilled professional with extensive experience in product and customer support. Currently serving as a Product Support Analyst at T2 Systems since February 2023, Ketan previously held the position of Product Support Specialist at Sapling from February 2021 to February 2023, where the focus was on enhancing employee experiences through an automated People Operations Platform. Ketan's career also includes significant experience as a Customer Support Consultant at Adobe from December 2010 to March 2020, providing top-tier customer service and managing escalated accounts. Earlier experience as a Technical Support Analyst at IBM Daksh from August 2009 to September 2010 rounds out a well-versed background. Ketan earned a Bachelor's degree in Computer Science from JIMS between 2005 and 2009.