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James Cotton is an experienced professional in customer support and technical analysis, currently serving as a Customer Support Engineer at T1V, Inc. since February 2021, where responsibilities include troubleshooting software and hardware issues and supporting new hire training. Prior experience at Apple spanned almost eight years in various roles, including Genius Admin, where oversight of repair technicians and inventory management was key, and as an Applecare Advisor, providing customer solutions. Additional experience includes establishing asset management practices and running a consulting business, 1st Person Solutions, focused on software and hardware services for nearly 18 years. James holds a degree from The University of Akron, completed between 1984 and 1989, and has a solid foundation in production coordination from earlier positions in the 1990s.