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Johnathan Collins has extensive experience in various technical roles including User Experience Specialist, Change Management Consultant, DevOps Technical Analyst, Service Desk Lead, IT Support Analyst, Fiber Support Analyst, Service Technician, and Fiber Customer Support Analyst. Their expertise includes data analysis, user experience measurement, troubleshooting incidents, and providing technical assistance and support for various computer systems, software, and hardware. Johnathan's educational background includes an Associate’s Degree in Network and System Administration/Administrator from Prince George's Community College.