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Jana Yarbrough is a seasoned professional in problem management and incident management, currently serving as Principal Analyst at T-Mobile since August 2016. In this role, Jana has been responsible for the execution and enforcement of the enterprise-wide Incident Management Process, specializing in major incidents through coordination of technical resources, resolution activities, and communication efforts. Jana has also been instrumental in conducting post-mortem incident reviews and enhancing IT Service Management processes, while contributing to the integration of Major Incident communications during the T-Mobile and Sprint merger. Prior to T-Mobile, Jana held leadership positions at Hewlett Packard Enterprise, overseeing a team of 64 in applications management and serving as a Subject Matter Expert in service delivery best practices, as well as managing customer care for multiple applications in the Retail Information Systems sector. Jana's early career included a role as Service Management Leader at HP.