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Hesham Mohamed has over a decade of experience in the IT and technical support field, currently serving as Team Leader for Professional Services at SEDCO - Systems and Electronic Development FZCO since April 2015, where responsibilities include leading the Technical Support Team and managing case resolutions within service level agreements. Previously, from September 2011 to March 2015, Hesham worked as a Technical Support Engineer at Etisalat, providing comprehensive support and system management, including SQL Server and Exchange Mail Server configurations. Earlier experience as a Network Administrator at Manida involved overseeing IT network compliance and administering wireless infrastructures. Hesham holds a Bachelor of Computer Science from The Higher Institute for Advanced Studies, graduating in 2007 with a grade of 74.2%.