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Francesca Morris is a seasoned customer service professional currently working as a Customer Service Specialist at Sysmex UK since February 2021, where key responsibilities include delivering exceptional service to key accounts and efficiently managing order processing using SAP. With a longstanding tenure at Fossil Group, Inc. as a Processing Administrator since October 2014, Francesca engages in customer account management and order handling. Prior experience as a Senior Customer Care Assistant at Steffans Jewellers from September 2011 to October 2014 involved comprehensive customer support, order processing, and online merchandise management. Francesca holds a Bachelor's Degree in Sociology from the University of Northampton, earned between 2007 and 2010.