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Murali K. Burra is an accomplished IT professional with extensive experience in ServiceNow consulting and IT service management. Currently serving as a Principal Consultant - ServiceNow at Sysintegra since April 2020, Murali has previously held roles such as ITSM Consultant at Microsoft India and ServiceNow Consultant at Spectramind Solutions, where responsibilities included system configuration, workflow creation, and integration management. Earlier experience includes IT/Communications Supervisor and IT Consultant positions at DynCorp International, along with project management roles at HG Technologies India Pvt Ltd. Murali possesses a strong background in managing integrations with external applications and customizing platforms to meet customer requirements.