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Ibrahim Hajjaj is an experienced professional with a robust background in customer service and team management. Currently serving as the Customer Service Manager at Cham Wings Airlines since October 2018, Ibrahim oversees customer interactions across various platforms, including point of sale, flight attendant retention, check-in, and the call center. In addition, Ibrahim has been a Credit Collections Supervisor at Syriatel Mobile Telecom since January 2011, where responsibilities include managing collection teams, and previously held roles at Syriatel as a Call Center HOS and Call Center Representative. Ibrahim began their career as an Office Administrator at AL Charani Company. Academic credentials include a degree in Translation from Damascus University and ongoing studies for a Master's degree in Business at the Higher Institute of Business Administration.