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Paula Freedman is the current Director at Syracuse Community Health Center. Prior to their current position, Paula held various project management positions at A&E Television Networks and Scholastic Inc. Paula has over 19 years of experience in content development, web applications, and customer experience.

Paula began their career in 1999 as a Content Project Manager at Scholastic Inc. Paula was quickly promoted to Director of Customer Experience in 2005, where they oversaw all aspects of customer experience for the company's website. In 2009, Paula left Scholastic to join A+E Networks as a Content Project Manager for Biography.com and Theirtory.com. Paula managed a team of content developers and was responsible for creating a strategic content matrix that identified which content to keep, kill, create, or license. Paula also led the implementation of content categorization and tagging in the company's new CMS. In 2013, Paula moved to Kidstream, where they served as a Project Manager for the company's web and mobile redesign with deep social media integration and simultaneous CMS migration.

Paula has been recognized for their exceptional work in customer experience and content development. In 2008, they were awarded the Scholastic President's Award for their contributions to the company's website. Paula is a results-driven leader with a proven track record of success in managing large-scale projects. Paula is an expert in SEO best practices and has a deep understanding of how to leverage technology to improve the customer experience

Paula Freedman's educational career began with their obtaining a Bachelor of Arts in English from the University at Buffalo. Paula then went on to earn a Master of Science in Publishing from Hidden in protest.