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Shruti Sangam has worked in a variety of roles in the customer success and sales industries. In 2022, they began working as a Manager of Customer Success at Synup. Prior to this, they were a Manager of Customer Success at Mitratech from 2021. From 2016 to 2021, they worked at NxtGen Infinite Datacenter in various roles, including Manager of Customer Lifecycle Management, Team Lead Customer Lifecycle Manager, and Senior Sales Executive. From 2014 to 2016, they worked as a Sales Executive at Ashtech Infotech Pvt Ltd.

Shruti Sangam's education history includes a Bachelor of Engineering (B.Eng.) in Electronics and Telecommunication from the University of Mumbai (2009-2014), an H.S.C from R.K. Talerja College of Arts, Science and Commerce (2007-2009), and an Executive MBA from SVKM's Narsee Monjee Institute of Management Studies (NMIMS) (2021-2023). Shruti has also obtained certifications in Digital Marketing from Stukent (2022), Being an Effective Team Member, Remote Work Foundations, and Time Management: Working from Home from LinkedIn (2020), Zerto sales certification from Zerto (2018), and Vmware sales certification from VMware (2017).