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Alejandra Charpentier is a Customer Success Manager at Synthesio since May 2019, specializing in social intelligence strategies for B2C and B2B organizations. Responsibilities include identifying client needs, onboarding teams, providing technical support, data analysis, and best practices for social listening. Previously, Charpentier served as a Business Development Representative at Synthesio and completed a Project Management Trainee role at MEDEF International, assisting French companies' international trade. Earlier experience includes supporting the Permanent Mission of Ecuador to the United Nations and export control compliance at AREVA. Charpentier holds multiple master’s degrees in International Security and Defence, International Relations, and Development Studies, along with a bachelor's degree in Foreign Languages and Affairs.