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Julia Leonhardt is a seasoned professional with extensive experience in customer service management, currently serving as a Senior Customer Service Manager at Syniverse since May 2016. In this role, Julia provides technical support for financial clearing products and services, acts as the primary contact for customers primarily in the Africa and Europe regions, and focuses on troubleshooting, issue resolution, and enhancing the customer experience. Prior to this position, Julia was a Customer Service Manager at Starhome Mach from 2011 to 2016, where responsibilities included managing customer support, handling queries and complaints, and overseeing customer implementations and SLA reporting. Julia holds a Master's degree from Universität Trier.