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Pramod Johnny currently serves as an Associate Client Partner at Synersys Technologies Inc. since June 2022. Prior to this position, Pramod held the role of Customer Support Associate at bigbasket.com from April 2021 to April 2022, where responsibilities included responding to customer inquiries, resolving complaints, and assisting with order processes to enhance customer experience. Additionally, Pramod worked as a Digital Interaction Advisor at [24]7.ai from July 2020 to January 2021, focusing on optimizing customer interactions through digital platforms and utilizing AI technologies and data analytics to personalize customer experiences.