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Lisa Mercer, CCSM, is a seasoned professional in customer success and account management with extensive experience in driving client adoption, growth, and satisfaction across various industries. Currently serving as a Strategic Customer Success Manager at Syncron since July 2024, Lisa specializes in strategic customer engagement through data-driven analytics. Prior engagements include positions at Scalable Success, Highwire, Sitetracker, ServiceMax, and Blackboard, where Lisa successfully built customer success teams, improved customer experience, and drove digital transformations for Fortune 50 and Fortune 500 companies. Lisa's career began at Indiana Farm Bureau Insurance, where significant contributions to corporate learning and development were made, including the redesign of employee orientation programs that generated substantial cost savings. Educational background includes a degree from Purdue University.