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Maria Starcher is a seasoned professional in customer service management with extensive experience at Synchrony since September 2014. Maria has held various roles including Customer Service Manager and Customer Experience Specialist, focusing on coaching, performance analysis, and enhancing customer experience. Prior roles encompass leadership as a Customer Service Team Lead, where team dynamics, goal setting, and performance monitoring were prioritized. Earlier experience includes home health care at BAYADA Home Health Care and supervisory roles at The TJX Companies, Inc. Maria holds a Bachelor of Science in Business Administration, specializing in Finance from DeVry University, and additional certifications in Computerized Accounting Technology and Business Administration.