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Heather McLaughlin has a diverse work experience across various companies. Heather started their career in 1994 at RAM Mobile Data/BellSouth Wireless Data/Cingular/Velocita Wireless, where they held a role as Marketing Analyst/Technical Writer/Tech Support until 2000. Heather then worked at Outercurve Technologies, Inc. as a Technical Writer from 2000 to 2002 and later joined ION Networks as a Technical Writer from 2002 to 2003. Heather then returned to Outercurve Technologies, Inc. as a Product Manager from 2003 to 2006. At Vonage, they held positions such as Technical Writer, Business Analyst, Solutions Engineer, and finally, Technical Manager from 2006 to 2014. Currently, they are working at Synchronoss Technologies as a Solutions Architect, Senior Product Manager, and Director of Product Management since 2014, with their most recent role starting in September 2019.

Heather McLaughlin attended Rutgers University from 1991 to 1995. No degree or field of study information was provided. In November 2016, they obtained a certification as a Certified Scrum Product Owner from the Scrum Alliance.