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Yusuf Hardiant Rinaldy is an experienced operations and management professional with a strong background in customer service and data processing. Currently serving as Operations Team Lead at OYO Malaysia, Yusuf oversees the operations division, manages reporting, and ensures compliance with standard operating procedures. Previous roles include Order Processing Manager at Rabbit Hole, where Yusuf managed order fulfillment and reporting, and Customer Experience Specialist at Biznet, focusing on client inquiries and network issue resolution. With experience at notable companies like Shopee and Traveloka, Yusuf has honed skills in seller operations, customer service, and policy development. Yusuf holds a degree from Institut Ilmu Sosial dan Ilmu Politik Jakarta, completed in 2017.