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Jim Madden has a diverse work experience spanning several roles and companies. Jim'smost recent position was as the Chief Operating Officer at Symtrain, where they built a new agent training paradigm company. Prior to that, they worked as a Vice President of Sales at Five9 and as a Senior Vice President at [24]7.ai, where they managed a large global team and significantly grew the business. Jim also has experience in executive roles at PRGX Global Inc., eg solutions, Baynote (now Kibo), TeleTech, and Corsidian, where they played key roles in driving revenue growth, launching new solutions, and successfully selling businesses. Additionally, Jim has been a member of Vistage Worldwide, Inc.'s Trusted Advisor Business Advisory Group, a CEO peer group focused on collaborating confidentially on business issues. Jim has deep expertise in contact center technology and operations. Jim is currently available for full-time positions and consulting opportunities and can provide more information about their background upon request.

Jim Madden holds a Bachelor's Degree in Economics from Northeastern University. In August 2022, they obtained a certification in "Ken Blanchard on Servant Leadership" from LinkedIn.