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Laetitia Berthier is the Head of Customer Success - Europe at Symphony RetailAI, leading an international team serving the transformation of various European retailers. Prior to this, Laetitia held roles at dunnhumby Canada, optimizing commercial strategy and customer experience for partner companies. With a background in data analytics and customer-focus, Laetitia has also worked at Renault Trucks, focusing on network development strategy and market forecasting. Laetitia holds a degree in Statistics, Economics, and Marketing from ENSAI.