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Elzbieta Petryka is a seasoned project manager with extensive experience in leading large-scale organizational change initiatives, currently employed at Symfonia since March 2021. Prior to that, Elzbieta served as a Technical Support Manager at Sage, overseeing the transition from phone-based support to a digital support organization and managing multiple technical support teams. Elzbieta's career also includes significant roles at Lionbridge Poland, where responsibilities encompassed quality and process management within customer support operations, and various positions at Microsoft Customer Support Centre, contributing to service delivery improvement and team development. Elzbieta began a professional journey in technical support and internet services at BGS, HP, and Telekomunikacja Polska S.A., showcasing a strong foundation in technical expertise and customer service. Elzbieta holds a degree from the University of Warsaw.