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Mahmoud Dawoud is a seasoned customer experience professional with a background in client support and operations. Currently serving as a Customer Experience Associate at Breadfast since May 2022, Mahmoud previously worked as a Captain Help Executive at Swvl, providing essential support to captains. Prior experience includes roles in operations support at talabat and account advisory positions at both talabat and Foorera. Mahmoud began a career in customer service with Vodafone and holds a Bachelor's degree in Tourism and Travel from Helwan University Cairo, earned between 2016 and 2021.