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Poonam Anand is an experienced professional with a diverse background in security, retail, operations management, and customer service. Currently serving as a Security Guard at Sword Security since June 2021, Poonam is responsible for patrolling premises, monitoring video surveillance, and managing visitor entry. Previously, Poonam worked as a Retail Cashier at a convenience store, efficiently handling daily transactions and customer inquiries. Experience as Operations Manager at Blue Horse Education involved advising clients on immigration processes and maintaining client relationships. Poonam also excelled as Head Customer Service Representative at Samsung Service Centre, managing calls and providing solutions to customer issues. Academic qualifications include diplomas in Project Management and Logistics from St. Lawrence College, as well as a Bachelor of Commerce in Business Administration from BBK DAV College for Women.