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Phoebe Lai is currently the Customer Service Team Lead at Swivelt, where Phoebe manages a team that supports the international market 24/7, analyzes data and CSAT to drive improvements, and oversees onboarding and training. Prior to this, Phoebe worked at AGODA INTERNATIONAL PTE. LTD. as a Team Captain/Support Team Lead, where Phoebe provided exceptional customer support in Chinese, Cantonese, and English. Phoebe also has experience as a Technical Support Specialist at Scicom MSC Berhad and completed a Bachelor of Arts in Mass Communication/Media Studies from Taylor's University.