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Dennis Norman has a diverse work experience. Starting in 2000, they worked for MaritzCX, first as a Sr. Project Manager and later as a Sr. Manager until 2006. During this time, they provided thought leadership, streamlined processes, and successfully led the development and implementation of large-scale customer satisfaction tracking programs. Dennis also played a key role in transforming an underperforming account and designing a financial forecast application. From 2007 to 2014, Dennis worked as the Director of Business Management at MaritzCX, where they were responsible for an annual budget of $6M and led a cross-functional team. Dennis also successfully led data scientists in the development of analytic reports and achieved significant growth in annual sales. After leaving MaritzCX, Dennis held positions at NorthShore Strategy and BillingTree. At BillingTree, they served as the VP of Professional Services & Application Development from 2015 to 2019. Then, they joined Bowling Green State University as an Adjunct Professor in 2019. Most recently, in 2020, Dennis became the Vice President of Operations at Swivel.

Dennis Norman holds a Bachelor of Science (B.S.) degree from Bowling Green State University. Dennis has also pursued further studies, earning a Master's Degree in Consumer Psychology from Cleveland State University. In addition, Dennis has completed a Master of Business Administration (MBA) program at The University of Toledo.