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Rachel Baptist's work experience begins in 2013 when they worked as a Customer Success Team Player and later as a Customer Relations Complaints Officer at Enact Conveyancing Ltd. From there, they became a Recruitment Consultant at Lucy Walker Recruitment starting in February 2016 until October 2017. Rachel then worked as a Project Manager and later as an Operations Manager at aFinite from October 2017 to March 2019. Following that, they worked as an Operations Manager at Glean (formerly Sonocent) from March 2019 to December 2019. Rachel then joined iwoca as an Account Manager in March 2020 and later became a Partner Expert Account Manager from March 2021 to September 2021. Currently, Rachel is working at Switchee as a Customer Success Manager since September 2021, and as a Senior Customer Success Manager since November 2022.

Rachel Baptist has attended Leeds Trinity University. No specific information is available regarding the years of attendance, the degree pursued, or the field of study studied.