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Heather D. is an experienced professional in the travel industry, currently serving as a Customer Service Duty Manager at Swissport since May 2022. Heather has held several roles within the company, including Team Supervisor, Ticketing Agent, and Customer Service Representative. Prior to Swissport, Heather worked as a Records Administrator at MLC Life Insurance from September 2020 to March 2022 and has extensive experience in the travel sector with previous positions as Team Lead Manager at American Express Global Business Travel and Supervisor at Carlson Wagonlit Travel/G. Stewart Travel Services Ltd. Heather holds a Certificate in Travel and Tourism from William Angliss Institute, obtained between 1988 and 1990, demonstrating a long-standing passion for the travel industry.