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Adam Agar has over 25 years of experience in the air cargo and airline customer service sectors. Currently serving in Operational Customer Service at Swiss WorldCargo since January 2011, Adam previously held the position of Airline Duty Manager at Swissport from July 2006 to December 2010, overseeing daily operations for Swiss International Airlines at Heathrow. Adam's career also includes roles as Senior Customer Service Agent and Customer Service Agent at Servisair, where duties involved team leadership and customer service at the airport, along with initial experience as a Customer Service Agent at Lufthansa, where completion of a NVQ programme led to a contract opportunity.