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Jnana Delapaz, CBA, CDC, currently serves as the Credit and Collections Manager at SWISS STEEL USA, Inc. since April 2018, where responsibilities include analyzing customersā€™ financial statuses, managing credit portfolios, interfacing with sales teams, and negotiating terms with customers. Jnana has a robust background in collections, previously holding the position of Collections Manager at Byrider, where management of a $30M portfolio was undertaken alongside team development and training initiatives. Additionally, experience as a Lead Accounts Receivable Specialist at LIDS Sports Group and as a Collector at Sallie Mae highlights Jnana's expertise in accounts receivable and collections. Educational credentials include a Credit Business Associate designation from the National Association of Credit Management and a Certified Debt Collector Training certificate.