ÂÜÀòÂÒÂ×

Ramesh Katika is an experienced professional in customer service and operations management, currently serving as a Team Lead at Swiggy since April 2016. In this role, Ramesh is responsible for overseeing team performance, managing escalations, and enhancing customer experience through data analysis and problem-solving strategies. Ramesh has implemented standard operating procedures for delivery concerns, coordinated with development teams for tool issues, and conducted audits to ensure adherence to processes. Prior positions include Floor Supervisor and Senior Executive at Swiggy, as well as roles at HGS - Hinduja Global Solutions and Concentrix, where Ramesh focused on customer retention and verification in the insurance domain. Ramesh holds a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University, completed between 2007 and 2014.