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Carlyle Frame has a diverse and extensive work experience. Starting in 2010, Carlyle began their career at Lebara as a Customer Relations Supervisor in Admin and Legal. They were later promoted to Customer Relations Supervisor in Digital Operations and then became a Customer Service Manager. In this role, Carlyle managed multiple teams and was responsible for recruitment, reducing customer churn, and improving staff attrition. In 2017, Carlyle joined ASOS.com as an Operations Manager, where they managed a large contact center and a team of team leaders and customer service advisors. Carlyle inspired and drove performance, enhanced customer experience, and optimized staff attrition. Their most recent role is the Head of Customer Care at Sweaty Betty, which they started in 2021.

Carlyle Frame attended Brunel University London from 2004 to 2007, where they studied Film and Television in the field of Media Studies.