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Lena Valcheva possesses extensive experience in customer service and marketing, with a career spanning over 17 years. Since October 2014, Lena has held various roles at Sutherland Global Services, including Team Manager, Senior SME, and Subject Matter Expert. Prior to this, Lena worked in marketing at Kronodesign from May 2013 to August 2014 and at Kronospan from December 2006 to May 2013, contributing valuable insights and expertise in both sectors.