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Maddison Deely currently serves as the Director of Customer Experience at Surprise.com, where responsibilities encompass managing operational functions for prize fulfillment across over 62 countries, developing day-to-day operational systems, and overseeing a team of internal and external concierges. Previous roles at Surprise.com include Senior Customer Success Manager and Manager of Experience Production, with a focus on aligning deliverables to client objectives and curating unique activities. Prior to joining Surprise.com, Maddison worked at Allscripts as the Community Relations & Wellness Coordinator, creating digital content for wellness initiatives and managing promotional events. Additional experience includes marketing roles at Campus Enterprises, NCSU, and various internships, all complemented by a Bachelor of Business Administration in Marketing from North Carolina State University.