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Jessica Brooks has extensive experience in client support services and medical transcription, currently serving as the Director of Client Support Services at Surgical Notes since December 2015. In this role, Jessica supervises a diverse team, including Transcription Client Support Specialists and Insurance Verification Specialists, while managing quality control and production statistics. Previous positions include Senior Manager of Transcription and Client Support and Medical Transcriptionist, with a focus on quality control and operations. Jessica's career includes roles at iMedX, Nuance Transcription Services, Superior Global Solutions, Banner Health, Spheris, and Regional West Health Services. Educational qualifications include a Bachelor of Science in Health/Health Care Administration/Management from the University of Phoenix and two Associate's Degrees in Health Information Technology and Licensed Practical Nursing from Western Nebraska Community College.