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Melissa Lozoya is an experienced customer service professional with a diverse background in various industries. Currently serving as a Senior Level 2 Customer Service Representative at SurePayroll since September 2021, Melissa previously worked at Rio Grande, a Berkshire Hathaway Company, as a Liaisons Account Representative for thirteen years. Prior roles include Mortgage Broker at High Desert Home Lending, Customer Service Agent at JCPenney, Promotions at Fox Broadcasting Company, and Traffic at Telemundo Media, a division of NBCUniversal. Melissa holds educational credentials from The University of Texas at El Paso and El Paso Community College.