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Larissa Hughes is a Customer Success Manager at SurePassID since December 2022, with prior experience as a Client Success Associate at DriveWealth and a Customer Success Manager at Stax. At DriveWealth, Larissa resolved over 700 client tickets, achieved a CSAT score of approximately 97%, and led Zendesk administration. At Stax, Larissa managed relationships with over 100 businesses, increasing revenue and improving customer retention through targeted initiatives. Earlier career roles include teaching at Orange County Public Schools, account management at Nimlok Orlando, and event coordination at Universal Orlando Resort, among others. Larissa holds a Bachelor's Degree in Marketing from the University of Florida.