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Osedebamen Faith Okougbegun holds a Master of Business Administration and possesses extensive experience in customer service and call center management. Currently serving as Call Center Team Lead and Call Quality Assurance at Surebet247, Osedebamen implements monitoring systems that enhance agent performance and adherence to standards. Previous roles include Customer Success Manager at Equally AI, where Osedebamen achieved a 95% customer satisfaction rate, and Telesales Team Lead at Jumia Nigeria, noted for exceeding sales targets and improving call management efficiency. Early career experience includes a Customer Care/Sales Representative position at Florish Deport, contributing to significant sales revenue growth. Osedebamen's educational qualifications include a degree in English Language and Literature from Ambrose Alli University and ongoing studies at the International Business Management Institute.