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Harish Batlapenumarthy serves as the Senior Director of AI Strategy & Product Management at Salesforce, overseeing initiatives like Agentforce Service Agent and CXI. As an Advisor for various startups and SupportLogic, Harish contributes to strategic direction and product evangelization, notably integrating Emtropy Labs into SupportLogicā€™s offerings and driving new revenue streams. Harish previously founded Emtropy Labs, creating the first AI-powered Automated QA & Coaching solution, which was acquired by SupportLogic. Founding Meemoz focused on developing deep learning business applications. Early career experience includes significant roles at Integer Holdings Corporation, where complex enterprise process automation was led, and Oracle Corporation, serving as Product & QA Manager. Educational qualifications include an MBA from the Massachusetts Institute of Technology, an MS from the University of Iowa, and a BS from the Indian Institute of Technology, Bombay.