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Luis Martins has over 20 years of experience in IT support, currently serving as the IT Support Analyst - Team Lead at Superior Propane since August 2014. In this role, Luis oversees the Help Desk team, enhances communication and productivity processes, and identifies automation opportunities to improve service delivery. Prior experience includes working as a Desktop Administrator at BlackBerry, where support was provided for over 2,000 end users, and roles in technical support at TeleTech and Genamation Technology Services. Luis holds a degree in Information Technology from Fanshawe College and additional certifications from other institutions, demonstrating a strong foundation in IT and customer service.